Disclaimer: Information on this page is for general guidance only. Airline policies, fares, discounts, and government rules change frequently. Always verify with the airline or official source before making decisions. Rules vary by airline, fare type, route, and date.
Your flight got delayed or cancelled? Here's exactly what the airline owes you under DGCA rules.
Your Rights When Flight is Delayed
| Delay Duration | What You Get |
|---|---|
| 2-3 hours | Free snacks/refreshments at airport |
| 3-6 hours | Free meals + refreshments |
| 6+ hours | Free meals + hotel stay + transport to/from hotel |
Your Rights When Flight is Cancelled
| Notice Period | Compensation |
|---|---|
| 0-24 hours | Full refund OR alternate flight + up to ₹10,000 compensation |
| 24h 2 weeks | Full refund OR alternate flight + up to ₹5,000 compensation |
| 2+ weeks | Full refund OR alternate flight (no additional compensation) |
Denied Boarding Compensation
- ✈️ Alternate flight within 1 hour: ₹10,000
- ✈️ Alternate flight within 24 hours: ₹20,000 (200% of ticket)
- ✈️ No alternate flight: Full refund + ₹20,000 (400% of ticket)
How to Claim Compensation
- 📸 Take photos of flight information display showing delay
- ✍️ File complaint at airline counter immediately
- 📧 Email airline customer care with booking details
- 📱 Use DGCA AirSewa app to file complaint
- 🏛️ Escalate to consumer forum if airline doesn't respond in 30 days
Important DGCA Contact
- AirSewa Portal: airsewa.gov.in
- DGCA Helpline: 011-24622495
- Consumer Forum: consumerhelpline.gov.in
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