Disclaimer: Information on this page is for general guidance only. Airline policies, fares, discounts, and government rules change frequently. Always verify with the airline or official source before making decisions. Rules vary by airline, fare type, route, and date.
Flight cancellations happen. Whether you cancel your trip or the airline cancels the flight, understanding the refund process helps you get your money back faster.
Types of Refunds
1. Voluntary Cancellation (You Cancel)
When you decide to cancel your flight, the refund depends on:
- How far in advance you cancel
- Your fare type (refundable vs non-refundable)
- The airline's cancellation policy
2. Involuntary Cancellation (Airline Cancels)
If the airline cancels the flight, you are entitled to:
- Full refund — No cancellation charges
- Alternate flight — On the same or next available flight
- Compensation — If applicable under DGCA rules
DGCA Refund Rules
| Cancellation Timing | Cancellation Charge |
|---|---|
| More than 2 weeks before | Minimum charge (airline decides) |
| 7-14 days before | Moderate charge |
| 24 hours to 7 days before | Higher charge (up to 50-75%) |
| Less than 24 hours / No-show | Full fare forfeited (many airlines) |
| Airline cancels (any time) | Full refund, no charge |
⚠️ Non-Refundable Fares
Many budget airline base fares are non-refundable. Only taxes and fees may be refunded. Always check the fare type before booking if flexibility matters to you.
Refund Timeline
| Payment Method | Expected Refund Time |
|---|---|
| Credit Card | 5-7 business days |
| Debit Card | 5-10 business days |
| UPI | 3-7 business days |
| Net Banking | 5-10 business days |
| Wallet | Instant to 3 business days |
Step-by-Step Process
- Log in to the airline website or app
- Go to Manage Booking
- Enter your PNR number
- Select Cancel Flight
- Review the cancellation charge
- Confirm cancellation
- Refund is auto-initiated — check your payment method in 5-10 days
If Refund is Delayed
- Wait the standard timeline (7-10 business days)
- Contact the airline's customer service with your PNR and cancellation ID
- If unresolved after 15 days, file a complaint on AirSewa (DGCA portal)
- If still unresolved, escalate to National Consumer Helpline (1800-11-4000)
When Booked Through TheBookFlight
If you booked through TheBookFlight:
- Visit our Refund Help page
- Share your booking ID and PNR
- Our team will process your refund request with the airline
- You'll receive updates on WhatsApp
Need Refund Help?
Our support team can assist with your refund or cancellation request.
Get Refund Help