Frequently Asked Questions

On the search results page, use filters to sort by price, duration, airline, stops, and departure time. Click on each fare to view detailed breakdowns including baggage, meals, and cancellation policies.

Yes! Select 'Multi-city' in the search form and add up to 6 flight segments. Our system will find the best combination of airlines and routes to save you money.

After successful payment, you'll receive an instant confirmation screen with your booking reference (PNR). An e-ticket and itinerary will be emailed within 5 minutes. You can also check status under 'My Bookings'.

Absolutely! Enter the traveler's details exactly as they appear on their government ID/passport. You can use your own email and phone number to manage the booking.

No, guest checkout is available. However, creating a free account helps you track bookings, save traveler profiles, access exclusive deals, and earn loyalty points.

For groups of 9 or more travelers, please use our Group Booking form or contact our Group Desk. We'll negotiate special fares, coordinate seating, and provide dedicated support.

On the payment page, look for the 'Apply Promo Code' or 'Coupon' field. Enter your code and click 'Apply'. The discount will reflect in the final amount immediately.

Yes, 'Fare Hold' or 'Book Now, Pay Later' options are available on select routes and airlines. You'll have 24-48 hours to complete payment. A small hold fee may apply.

First, check your spam/junk folder. If not found within 15 minutes, log into 'My Bookings' with your email/PNR or contact support immediately with your payment confirmation.

Yes, add special requests in the 'Additional Services' section during booking. Options include vegetarian/vegan/halal meals, wheelchair assistance, infant bassinets, and medical oxygen.

Use our 'Flexible Dates' calendar view to see prices for ±3 days around your preferred dates. This helps you find the cheapest travel days and save up to 40%.

Sometimes yes! Compare both options during search. Budget airlines often have competitive one-way fares, while full-service carriers usually offer better round-trip deals.

Economy: Standard seats and service. Premium Economy: Extra legroom, better meals, priority boarding. Business: Lie-flat seats, lounge access, gourmet dining. First: Private suites, luxury amenities, premium service.

Yes, we offer 'self-transfer' options where you book separate tickets on different airlines. Note: You'll need to collect and recheck baggage, and each ticket has separate policies.

Domestic flights: 2 hours before departure. International flights: 3-4 hours before. During peak seasons or at busy airports, add an extra 30-60 minutes.

Yes, last-minute bookings are possible if seats are available. However, prices are typically 50-200% higher. Some airlines close online booking 2-4 hours before departure.

Minor spelling errors (1-2 letters) can usually be corrected for free. Major errors or name changes require airline approval and may incur fees. Contact support immediately.

Yes! Select flights with long layovers to explore connecting cities. Some airlines offer free or discounted stopover programs in their hub cities.

Charges vary by airline, route, and fare type. Typically: 0-24 hrs (free cancellation), 24-72 hrs (₹1000-3000), 72+ hrs (₹3000-5000+). Non-refundable fares forfeit base fare.

Go to 'My Bookings' and select 'Modify/Reschedule'. Choose new dates and pay any fare difference plus change fees (typically ₹2000-4000 domestic, ₹5000-10000 international).

Most airlines don't allow name changes after ticketing. Minor spelling corrections (up to 3 characters) may be permitted with proof. Contact support within 24 hours of booking.

Yes, for supported airlines and fare types. Complex changes (route, passenger count, cabin class) may require manual processing by our team.

Basic Economy, Light, Saver, and promotional fares are often non-changeable. Award tickets and group bookings have special rules. Always check fare conditions during booking.

Yes, but rules vary. Some airlines allow partial cancellations; others require canceling the entire booking. Contact support for group modifications.

Upload medical certificates, hospital reports, or doctor's notes via 'My Bookings' or email support. Airlines may waive change fees on a case-by-case basis.

Yes, for return or multi-city tickets. However, changes to remaining segments are subject to availability and may incur higher fees. Consult fare rules.

During severe weather, airlines often waive change fees for affected flights. Check your airline's website or contact support to request flexible rebooking.

A revised e-ticket and itinerary will be sent to your email within 30 minutes. You can also download the latest version from 'My Bookings'.

Yes! Check 'My Bookings' for upgrade offers, or contact the airline directly. Paid upgrades, bid upgrades, and miles upgrades may be available.

If booked on a single ticket, the airline will rebook you on the next available flight at no extra cost. If separate tickets, you're responsible for rebooking.

Yes, but standard change fees apply unless you have purchased travel insurance or the airline offers visa delay waivers. Submit visa rejection documents for consideration.

Refunds are automatically credited to your original payment method (credit card, debit card, UPI, wallet). For cash bookings, contact support for bank transfer details.

Generally no, but exceptions exist: airline cancellations, schedule changes >4 hours, medical emergencies with proof, visa rejections (select airlines), or involuntary denied boarding.

You're entitled to a full refund, free rebooking, or compensation (depending on delay duration and jurisdiction). Contact the airline or request via 'My Bookings'.

Yes! Most airport taxes and government fees are refundable even on non-refundable fares. The exact amount depends on the airline and route.

Ancillary refund policies vary. Some airlines refund unused paid services if requested before check-in; others don't. Contact support with your PNR.

Log into 'My Bookings' to view real-time refund status. Stages include: Requested → Airline Processing → Approved → Refund Initiated → Completed.

Deductions may include: airline cancellation fees, convenience fees (non-refundable), payment gateway charges, and currency conversion losses. Review the refund breakdown.

No-show tickets are rarely refundable. However, you may be eligible for tax refunds. Contact support within 24 hours if you missed due to emergencies.

For medical: Doctor's certificate. For visa rejection: Official embassy letter. For death: Death certificate and proof of relationship. Our team will guide you.

Yes! EMI options are available on bookings above ₹10,000 with select credit cards. Choose from 3, 6, 9, or 12-month plans. Interest rates vary by bank.

Absolutely! We use 256-bit SSL encryption, PCI-DSS compliant gateways, and 3D Secure authentication. Your card details are never stored on our servers.

Yes, we accept payments in USD, EUR, GBP, AED, and 20+ currencies. Your bank may charge foreign exchange markup fees (typically 2-3%).

No hidden charges! All taxes, fees, and surcharges are shown transparently before payment. A small convenience fee (₹150-300) may apply for credit card payments.

Don't retry immediately. Failed payments are auto-reversed by your bank within 3-7 business days. If not refunded in 7 days, contact support with transaction proof.

Currently, only one payment method is allowed per booking. For large groups or corporate bookings, contact our B2B team for custom payment arrangements.

Select your bank from the offers list on the payment page. Discounts are applied automatically. Cashback is credited to your account within 30-90 days per bank policy.

Visit our Web Check-in page, select your airline, and enter your PNR and last name. You'll be redirected to the airline's portal to complete check-in and get your boarding pass.

Yes, most airlines allow free seat selection at check-in. Premium seats (extra legroom, window, aisle) may require payment. Emergency exit seats have eligibility criteria.

You can check in at the airport counter, but expect longer queues and limited seat options. Some low-cost carriers charge ₹200-500 for airport check-in.

Boarding passes are issued by airlines. After web check-in on the airline's site, download and print your pass or save it to your phone (mobile boarding pass).

Yes, but you may need to visit the check-in counter for passport/visa verification and baggage drop. Ensure travel documents are complete and valid.

Special items require airport counter check-in. Arrive 3-4 hours early with required documentation, approvals, and prepaid fees (if applicable).

Yes, subject to availability. Use the airline's 'Manage Booking' portal or mobile app, or request at the airport gate (1-2 hours before departure).

Not mandatory, but highly recommended to save time and secure preferred seats. During COVID-19, many airlines made contactless check-in compulsory.

Domestic: Any government-issued photo ID (Aadhaar, PAN, Voter ID, Passport, Driving License). International: Valid passport with visa (if required). Name must match the ticket.

Yes, if all passengers are on the same booking (PNR). You can check in everyone and select seats together during web check-in.

Domestic: 45-60 minutes before departure. International: 60-90 minutes before. Gates close 20-25 minutes before for domestic, 45-60 minutes for international.

Economy: Typically 20-30kg (1-2 pieces). Business: 30-40kg. First Class: 40-50kg. Cabin baggage: 7-10kg. Rules vary by airline, route, and fare class.

Add baggage during booking, via 'My Bookings', or on the airline's website. Pre-purchasing online is 40-60% cheaper than paying at the airport.

Cabin: Sharp objects, liquids >100ml, lighters, power banks >20,000mAh. Check-in: Lithium batteries, flammable items, explosives. Visit airline websites for full lists.

Yes! Laptops, tablets, cameras, phones, and small electronics are allowed in cabin baggage. Power banks must be <20,000mAh and carried in cabin only (not check-in).

Excess baggage fees apply: Typically ₹300-600 per kg domestic, ₹1000-2000 per kg international. Pre-purchase online to save up to 50%.

Use your airline's mobile app or website with your baggage tag number. Many airlines now offer real-time baggage tracking from check-in to baggage claim.

Report immediately at the airline's baggage counter before leaving the airport. File a Property Irregularity Report (PIR) and keep a copy. Track status online with your PIR reference.

Cabin: Yes, solid foods allowed. Liquids/gels limited to 100ml. Check-in: Most foods allowed but check destination country's customs restrictions. International: Avoid dairy, meat, fruits.

During booking or check-in, choose 'Extra Legroom', 'Preferred', or 'Emergency Exit' seats. Fees range from ₹200-2000 domestic, ₹1000-5000 international. Elite members may get free upgrades.

Yes, but fees and restrictions apply. Small instruments may count as cabin baggage. Large items (guitars, skis, golf clubs) require special handling and prepaid fees (₹1500-5000).

No! Strollers, car seats, and baby carriers are FREE and don't count toward your baggage limit on most airlines. They can be gate-checked.

Valid university/college ID card, bonafide certificate, or official letter. Age limit: Usually 18-30 years. Documents must show current enrollment.

Usually no. Student fares are already discounted and often can't be combined with other offers. Check the T&Cs of each promotion.

Yes! Student fares typically include +10kg extra check-in baggage on international flights, +5kg on domestic. Perfect for studying abroad or extended stays.

Yes, passengers 60+ get up to 50% discount on base fares with Air India, IndiGo (limited routes), and select airlines. Carry age proof (passport, Aadhaar).

Select 'Armed Forces' or 'Defence Personnel' traveler type. Available for serving members and dependents. Carry service ID, leave pass, and dependent ID at check-in.

Yes, special fares may be restricted during peak seasons (Diwali, Christmas, summer holidays). Check fare rules for specific blackout windows.

Depends on the fare type and airline. Some student/military fares allow paid upgrades; others don't. Check with the airline or our support team.

The airline will charge the fare difference between special and standard adult fare, plus penalties (typically ₹1000-5000). Always carry valid documents!

Infants (<2 years): 90% discount (lap infant) or 75% discount (with seat). Children (2-12 years): 25-33% discount. Unaccompanied minor service available (fees apply).

We offer visa assistance services including document verification, application submission, appointment booking, and status tracking for 50+ countries. Contact our Visa Desk.

Valid passport (6+ months validity), visa (if required), confirmed return ticket, hotel bookings, travel insurance, and proof of funds (bank statements). Requirements vary by country.

Most countries require 6 months validity from your arrival date. Some allow 3 months. Always check destination-specific requirements and renew your passport if needed.

Tourist: Leisure travel only. Business: Meetings, conferences (no employment). Transit: Short layovers (24-96 hrs) in a country en route to another destination.

E-visa: 2-7 days. Regular visa: 7-15 business days. Urgent/express: 1-3 days (higher fees). Apply at least 30 days before travel to avoid delays.

Airlines policies vary. Some offer full refunds; others charge cancellation fees. Purchase refundable tickets or travel insurance with visa rejection cover for protection.

If you stay in the airport transit area without clearing immigration, usually no visa is needed. If you exit the airport or have long layovers (>24 hrs), a transit visa may be required.

E-visa is an electronic visa approved online. Apply on the destination country's official immigration website, upload documents, pay fees, and receive approval via email (usually 2-7 days).

No! Damaged passports (torn pages, water damage, illegible data) are invalid for travel. You'll be denied boarding. Apply for a passport reissue immediately.

Medical expenses abroad, trip cancellation/interruption, baggage loss/delay, flight delays >6hrs, personal accident, passport loss, emergency evacuation, and 24/7 assistance.

Domestic: ₹50-200 per day. International: ₹500-2000 per day depending on coverage, destination, age, and trip duration. Student and family plans offer better rates.

Yes, but buy it as soon as possible. Many benefits (pre-existing conditions, cancel-for-any-reason) require purchase within 7-14 days of initial trip deposit.

Most modern policies cover COVID-19 medical treatment, quarantine accommodation, and trip cancellation due to positive tests. Verify coverage before purchasing.

If you buy insurance within 14 days of booking and meet other conditions, pre-existing medical conditions may be covered. Read the policy exclusions carefully.

Contact the insurance provider's 24/7 hotline immediately. File a claim within 30 days with supporting documents (medical bills, police reports, airline delay certificates, receipts).

Yes! Schengen countries, UAE, and some others require proof of travel insurance (minimum €30,000 coverage) for visa approval. Always check destination requirements.

Earn 1 point for every ₹100 spent on flights, hotels, and packages. Bonus points during promotions. Sign up free and start earning instantly!

Yes! Enter your airline loyalty number during booking to earn miles/points directly with the airline. You can't redeem miles through us, but booking earns you miles.

100 FlyPoints = ₹100 discount. Apply points on the payment page. Minimum redemption: 500 points. Points valid for 24 months from earning date.

Yes, points expire after 24 months of inactivity. Keep your account active by making at least one booking per year to maintain your points.

Currently, FlyPoints are non-transferable and can only be used by the account holder. However, you can book flights for others using your points.

Silver (0-9,999 pts): 1x earning. Gold (10k-49k pts): 1.5x earning + priority support. Platinum (50k+ pts): 2x earning + exclusive deals + lounge access vouchers.

Yes! Stack your points with active promo codes for maximum savings. However, some exclusive promotions may exclude points redemption (check T&Cs).

Domestic: 3-6 weeks ahead. International: 8-12 weeks ahead. Book on Tuesday/Wednesday mornings. Avoid last-minute bookings (prices 2-3x higher).

Tuesday, Wednesday, and Saturday are typically cheapest. Avoid Fridays, Sundays, and Mondays. Red-eye flights (midnight-6 AM) and early morning flights offer lower fares.

Yes, duty-free purchases made after security/immigration can be carried in cabin baggage in sealed bags. Liquids >100ml allowed only in duty-free sealed bags with receipt.

Liquids, gels, aerosols limited to containers ≤100ml, all fitting in a single 1-liter clear ziplock bag. Prescription medications and baby food/milk are exempt (show documents).

Adjust sleep schedule 2-3 days before travel. Stay hydrated, avoid alcohol/caffeine. Use sleep aids (melatonin). Upon arrival, expose yourself to natural sunlight and stay active.

Airlines must offer compensation: Alternate flight, hotel (if overnight), meals, and cash/vouchers (up to ₹20,000 domestic, $1350 international). Get everything in writing.

Yes, in airplane mode. Wi-Fi and Bluetooth allowed when in-flight Wi-Fi is available. Making calls prohibited. Follow crew instructions during taxi, takeoff, and landing.

Window: Great views, lean to sleep, no disruptions. Aisle: Easy bathroom access, more legroom. Exit row: Maximum legroom (eligibility required). Avoid last row (limited recline, bathroom noise).

Join airline loyalty programs, fly frequently for elite status, dress professionally, travel solo, be polite to staff, volunteer for oversold flights, or bid for upgrades at check-in.