Frequently Asked Questions
Everything you need to know about TheBookFlight
How do I book a flight on TheBookFlight?
Simply enter your departure and arrival cities, travel dates, and number of passengers on our homepage search bar. Our search engine will find the best fares across multiple partner airlines. Select your preferred flight and complete the booking with secure payment through Razorpay.
What are Locked Fares?
Locked Fares are our proprietary fare guarantee system. Using Inventory Capital and data prediction, we lock-in flight prices at the time of search, protecting you from sudden price surges. This means the price you see is the price you pay — no surprises.
Is my payment secure?
Absolutely. All payments are processed through Razorpay, which is PCI-DSS compliant. Our website uses 256-bit SSL encryption, and we never store your credit/debit card details on our servers.
How do I check my booking status?
Log in to your account and visit the "My Bookings" section to view all your reservations, booking status, and e-tickets. You can also check your booking confirmation email for details.
Can I cancel or modify my booking?
Yes, you can request cancellation or modification by contacting our support team at sales@thebookflight.com or calling +91 9650863349. Cancellation charges depend on the airline's policy and how close to departure the request is made. See our Refund & Cancellation Policy for details.
How do I do web check-in?
Visit our Web Check-In page and select your airline. You'll be directed to the airline's official check-in portal. Enter your PNR and last name to check in online, select seats, and download your boarding pass.
What is the baggage allowance?
Baggage allowance varies by airline and fare class. Generally, domestic flights allow 15-25 kg check-in baggage and 7 kg cabin baggage. International flights typically allow 23-30 kg. Check your booking confirmation for specific limits.
Do you offer holiday packages?
Yes! We offer curated holiday packages to 25+ destinations including Andaman Islands, Goa, Bali, Thailand, Dubai, and more. Each package includes accommodation, transfers, sightseeing, and meals. Visit our Destinations page to explore.
How do I contact customer support?
You can reach us through: Phone: +91 9650863349, Email: sales@thebookflight.com, or WhatsApp: Message us directly. Please see our Support SLAs for expected response times.
Do you offer group bookings?
Yes, we handle group bookings for 10+ passengers with special fares. Contact our sales team at sales@thebookflight.com with your travel details and group size, and we'll provide a customized quote within 24 hours.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, etc.), net banking, and popular wallets through our Razorpay payment gateway.
How long does it take to receive my refund?
Refunds processed within 5-7 business days. If you have not received your refund within 7 business days, please contact our support team at refunds-escalation@company.com with your order number.
Can I book international flights?
Yes, we offer international flight bookings to hundreds of destinations worldwide. Make sure you have valid travel documents (passport, visa) before booking. Our search engine searches across domestic and international airlines for the best fares.
Is TheBookFlight a registered company?
Yes, TheBookFlight is operated by TheBookFlight Online Private Limited, a registered company in India. We are supported by IIT Patna, BHUB, and Bihar Startup ecosystem.
Do you have a B2B travel agent portal?
Yes, we offer a dedicated B2B portal for travel agents at thebookflight.com/b2b. Agents can access special fares, commission structures, and bulk booking tools. Contact us to register as a travel agent partner.
Support SLAs (Service Level Agreements)
We are committed to providing reliable support to our customers with clear response times:
- WhatsApp: 2-4 hours
- Phone: < 15 mins
- Email: 24-48 hours
- Payment/Refund issues: 3-5 business days