Junior Operations Executive

Quick Overview

Why Join This Role

• Structured training + real operational exposure in travel & ticketing
• Fast learning curve with clear SOPs and daily reporting
• Direct involvement in booking lifecycle and customer coordination

Key Responsibilities

• Assist in flight booking operations and ensure accurate ticketing checks
• Coordinate with vendors/airlines for confirmations, schedule changes, cancellations
• Support customers via calls/WhatsApp/email with booking updates
• Verify PNR status, fare rules, passenger details, travel timelines
• Maintain trackers and daily reporting (Google Sheets/CRM)
• Escalate critical issues to the team lead with proper documentation

Eligibility & Requirements

✓ Must Have

• Graduation completed (any stream)
• Basic computer knowledge (Google Sheets/Excel, email, web tools)
• Good communication in Hindi; basic English is helpful
• Attention to detail and willingness to learn
• Willing to work on-site in Patna

★ Good to Have

• Prior experience in operations/customer support (any industry)
• Understanding of ticketing, PNR, airline processes (not mandatory)
• Experience using CRM or helpdesk tools

✗ Who Should NOT Apply

• Candidates who cannot work from Patna (on-site)
• Candidates unwilling to follow SOPs, checklists, and reporting discipline

Skills We Evaluate

• Communication + coordination
• Process discipline and attention to detail
• Basic documentation and reporting
• Problem-solving and escalation clarity

Performance Metrics (KPIs)

• Accuracy in booking checks and data entry
• Turnaround time for updates and confirmations
• Daily reporting completion and quality
• Customer satisfaction (communication and resolution quality)

Internship → Conversion Path

• Internship duration: 3 months
• Stipend: ₹15,000/month
• Evaluation: Attendance, learning speed, SOP adherence, accuracy, communication
• Conversion: Based on performance during internship + interview feedback

Selection Process

1. Read complete role details and confirm eligibility
2. Accept Terms & Conditions and proceed to apply
3. Fill application form + upload resume and documents
4. Pay ₹149 assessment fee
5. Exam in May 2026 (Online/Offline)
6. Shortlisting + Interview
7. 3-month Internship (₹15,000/month stipend)
8. Final allocation based on performance

Documents to Keep Ready

• Updated Resume (PDF/DOC/DOCX)
• Graduation marksheet/degree
• ID proof (Aadhaar/PAN)
• Experience proof (if applicable): offer letter, salary slips

Important Notes

• Location: Patna (On-site) (on-site mandatory; no remote option)
• Graduation is mandatory for all roles
• Assessment fee is non-refundable
• The ₹149 fee is for assessment and administrative costs only. It does not guarantee employment. We do not charge for job offers or employment guarantees.