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Flight Cancellation Policy

Every booking made on our website is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class. Some bookings may be non-refundable as per the specific airline’s policy. Some bookings cannot be cancelled partially as per the specific airline’s policy.

Cancellations can be made offline by sending an email to The Book Flight (sales@thebookflight.com). We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly. Amendment charges on our website are subject to change as per the policy of the airline, which varies due to flight timings and booking class.

To cancel the tickets within 24 Hrs of the journey, The Book Flight recommends customers to contact the Airlines directly and after that, send the cancellation request to us via email for refunds. In case of direct cancellation through airlines, refunds will be given according to airlines' charges along with our service charge as mentioned above. After flight departure & in case of No Show, we do not entertain any cancellation request.

In case of No-show, the refund amount is entirely dependent upon the airlines. The Book Flight has nothing to do with the refund amount. The Book Flight will refund the same amount to the customer, which we receive from airlines in case of No-Show.

The user agrees to pay the fee charged by The Book Flight upon any type of cancellations made post booking irrespective of refund amount. The Book Flight will charge AED 50 per passenger for any type of cancellation. Any refund to the user shall be processed after deducting the equivalent amount towards the fee.

Hotel Amendment & Cancellation Policy

Every booking made on The Book Flight is subject to cancellation charges levied by the Hotels, which may vary with respect to hotels and room types. The Book Flight levies a negligible amount of AED 30 per room for hotel booking as cancellation service charges.

Cancellations can be made offline by sending an email to The Book Flight (sales@thebookflight.com). We assist you in making various amendments for bookings. In a few cases, you need to contact the hotel directly. To cancel the booking within 24 Hrs of the journey, The Book Flight recommends customers to contact the Hotels directly and after that, send the cancellation request on our website for refunds.

Refund Policy

The Book Flight will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through email. Refund against the cancellation of air tickets & hotel booking will be credited directly in the customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.

Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card or account which was used to make the original purchase within 15 working days thereafter. Some payment cards and accounts may take up to an additional 30 days thereafter to display the credited amount.

The number of days taken to process the refund and credit the amount to the customer’s bank account (e.g. 5-7 working days).

Grievance Redressal

If you have any complaints, abuse, or concerns with regards to content and/or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to –

Akash Kumar

Website: https://thebookflight.com

Address: TBF ONLINE PRIVATE LIMITED, Hajipur, Bihar, 844101, India

Email: sales@thebookflight.com

Phone: +91-9650863349