Refund & Cancellation Policy

Last Updated: June 5, 2026

At The Book Flight, we understand that travel plans can change. This policy outlines the terms and conditions for cancellations and refunds for flight and hotel bookings made through our platform.

Flight Cancellation Policy

General Terms

Every booking made on The Book Flight is subject to cancellation charges levied by the airline, which may vary based on:

• Flight route and airline
• Booking class and fare type
• Time of cancellation relative to departure
• Specific airline fare rules

Note: Some bookings may be non-refundable as per the specific airline's policy. Please check your booking confirmation for details.

How to Cancel Your Flight

To cancel your flight booking, please send a formal cancellation request via email to refunds-escalation@company.com with the following information:

• Booking reference number (PNR)
• Passenger name(s)
• Flight details (date, route)
• Reason for cancellation

Amendments & Changes

We assist you in making various amendments to your bookings, including:

• Date changes
• Name corrections (subject to airline policy)
• Route modifications

Amendment charges are subject to the airline's policy and vary based on flight timings and booking class. In some cases, you may need to contact the airline directly for amendments.

Last-Minute Cancellations

For cancellations immediately prior to the scheduled journey, we recommend you:

• Step 1: Contact the airline directly first
• Step 2: Send the cancellation request to us via email for refund processing

In case of direct cancellation through airlines, refunds will be processed according to the airline's charges along with our standard service fee.

No-Show Policy

After flight departure or in the case of a "No-Show," we do not entertain any cancellation requests. The refund amount is entirely at the discretion of the airline. We will refund the same amount to the customer that we receive from the airline in such cases.

Hotel Amendment & Cancellation Policy

Cancellation Terms

Every hotel booking is subject to the cancellation charges levied by the specific hotel, which can vary based on:

• Hotel property and location
• Room type and rate plan
• Booking dates and season
• Advance booking period

The Book Flight may also levy a nominal service fee for processing the cancellation.

How to Cancel Hotel Bookings

All cancellation requests must be made via email to refunds-escalation@company.com. Please include:

• Booking confirmation number
• Guest name
• Hotel name and check-in date

Last-Minute Hotel Cancellations

For last-minute hotel cancellations, we recommend you:

• Contact the hotel directly before sending the formal cancellation request
• Forward the cancellation confirmation from the hotel to us for refund processing

Refund Policy

Refund Processing

The Book Flight will process refunds only after:

• Receiving a cancellation request from the customer through email
• Receiving the corresponding refund from the airline or hotel
• Deducting applicable airline/hotel cancellation charges
• Deducting our service fee (if applicable)

Refund Timeline

Refunds processed within 5-7 business days. If you have not received your refund within 7 business days, please contact our support team at refunds-escalation@company.com with your order number.

Mode of Refund

Refunds for air tickets and hotel bookings will be credited to the original mode of payment used during booking. We do not process refunds to alternate accounts or payment methods.

Partial Refunds

In cases where only a portion of the booking is cancelled (e.g., one passenger from a group booking), the refund will be processed for that specific portion only, subject to airline/hotel policies.

Grievance Redressal

If you have any complaints, concerns, or questions regarding our policies or a breach of these terms, please contact our designated Grievance Officer:

Important Notes

• The Book Flight acts as a facilitator between customers and airlines/hotels. Final refund decisions are subject to airline/hotel policies.
• Customers are advised to carefully read the fare rules and cancellation policies before making a booking.
• Service fees charged by The Book Flight are non-refundable in most cases.
• This policy is subject to change without prior notice. Please check this page regularly for updates.
• For international bookings, additional terms may apply based on the destination country's regulations.