Refund & Cancellation Policy

Last Updated: September 13, 2025

Flight Cancellation Policy

Every booking made on The Book Flight is subject to cancellation charges levied by the airline, which may vary with respect to the flight, booking class, and fare rules. Some bookings may be non-refundable as per the specific airline’s policy.

Cancellations can be made by sending a formal request via email to our support team. We assist you in making various amendments for bookings, but in some cases, you may need to contact the airline directly. Amendment charges are subject to the airline's policy and vary based on flight timings and booking class.

To cancel tickets within 24 hours of the journey, we recommend customers contact the airline directly first, and then send the cancellation request to us via email for refund processing. In case of direct cancellation through airlines, refunds will be processed according to the airline's charges along with our standard service fee.

After flight departure or in the case of a "No-Show," we do not entertain any cancellation requests. The refund amount is entirely at the discretion of the airline. We will refund the same amount to the customer that we receive from the airline in such cases.

Hotel Amendment & Cancellation Policy

Every hotel booking is subject to the cancellation charges levied by the specific hotel, which can vary. The Book Flight may also levy a nominal service fee for processing the cancellation.

All cancellation requests must be made via email. In some cases, especially for cancellations within 24 hours of check-in, we recommend you contact the hotel directly before sending the formal cancellation request to us for refund processing.

Refund Policy

The Book Flight will process refunds only after receiving a cancellation request from the customer through email. Refunds for air tickets and hotel bookings will be credited to the original mode of payment after we have received the corresponding refund from the airline or hotel.

Permitted refunds will be processed within approximately 7-10 working days. The time taken for the amount to reflect in your account may vary depending on your bank's policies.

Grievance Redressal

If you have any complaints, concerns, or questions regarding our policies or a breach of these terms, please contact our designated Grievance Officer:

Name: Akash Kumar
Company: The Book Flight
Address: TBF ONLINE PRIVATE LIMITED, INDIA
Email: sales@thebookflight.com
Phone: +91-9650863349