Flight Delay Compensation in India — How to Claim Under DGCA Rules

Flight delays are frustrating, but you have legal rights to compensation. Here's exactly what airlines owe you based on how long you're delayed.

DGCA Delay Compensation Rules

Important: These rules apply when the delay is the airline's fault (mechanical issues, crew shortage, etc.). Weather delays and ATC restrictions are exempt from compensation requirements.

Step-by-Step: How to Claim

1. Ask at the counter immediately — Don't wait. Ask the gate agent for meals, rebooking, or refund
2. Keep all documents — Boarding pass, delay notification, expense receipts
3. Take screenshots — Save the delay notification from the airline app
4. File written complaint — Email the airline's customer care within 30 days
5. Use AirSewa portal — If no response, file at airsewa.gov.in (DGCA's complaint portal)
6. Consumer forum — For larger claims, file in consumer court

What Airlines Usually Do vs What They Should Do

• ❌ Airlines often just announce delay and hope passengers accept it
• ❌ They may offer only a water bottle for a 4-hour delay
• ✅ You can demand a proper meal for any delay over 2 hours
• ✅ You can demand rebooking or full refund for 6+ hour delays
• ✅ You can demand hotel for overnight delays

Real Compensation Amounts

• Meals: ₹200-₹500 per meal (or actual cost at airport restaurant)
• Hotel: ₹2,000-₹5,000 per night (airline arranges or reimburses)
• Denied boarding (overbooked): ₹10,000 OR next flight + ₹5,000
• Consumer court awards: ₹25,000-₹2,00,000+ (documented cases)