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Flight Delay Compensation — Your Legal Rights (DGCA Rules)

Updated June 25, 2026 | 5 min read

Your flight is delayed 3 hours and the airline offers a sandwich. But did you know they may owe you ₹5,000-₹10,000+ in compensation?

DGCA Mandatory Compensation

Delay DurationAirline Must Provide
2-6 hoursFree meals + refreshments
6+ hoursFree rebooking on next flight OR full refund
24+ hoursHotel + transport + meals + rebooking/refund
Airline cancelsFull refund within 7 days + ₹5,000-₹10,000

How to Claim

  1. 📸 Document everything: Screenshot delay notification, boarding passes, receipts
  2. 📧 Email airline immediately: Written record, cite DGCA CAR Section 3 Series M Part IV
  3. 📞 Call and get reference number: Note agent name and call time
  4. ⚖️ If ignored (30+ days): File complaint on dgca.gov.in → AirSewa portal
  5. 🏛️ Consumer court: Last resort — airlines almost always settle before this

Exceptions (When Airlines DON'T Pay)

  • 🌧️ Weather delays (fog, cyclone, heavy rain)
  • 🔒 Security threats / government orders
  • 🔧 ATC (Air Traffic Control) restrictions
  • ⚠️ But they MUST still provide meals for 2+ hour delays regardless of cause
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