Your Rights

Flight Delayed? Here's Exactly What to Do (Step-by-Step)

Updated June 25, 2026 | 5 min read

Your flight's delayed. The display board just changed. Don't panic — here's your minute-by-minute action plan based on DGCA rules.

Immediate Steps

  1. 📱 Check airline app/website for updated departure time
  2. 📸 Screenshot the delay board — proof for compensation claims later
  3. 🗣️ Go to the airline counter — ask for the updated time and reason
  4. 🍽️ Ask for refreshments — airlines MUST provide food for 2+ hour delays (DGCA rule)

Your Rights by Delay Duration

DelayAirline Must Provide
2+ hoursRefreshments (water, snacks)
4+ hoursFull meal + option to cancel with full refund
6+ hoursRebooking on next available flight (same or different airline)
OvernightHotel + transport to/from hotel

How to Claim Compensation

  1. 📧 Email the airline within 30 days with: PNR, ticket copy, delay screenshots
  2. ⏳ Airline has 30 days to respond
  3. 🏛️ If ignored → file complaint on AirSewa portal (MoCA government website)
  4. 📋 Still no response → DGCA complaint via dgca.gov.in

Know Your Rights

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