Air India has undergone a massive transformation since the Tata Group took over. New planes, better service, and fresh branding. But has it really changed? Here's our honest review.
Air India at a Glance
What's Improved ✅
- New aircraft: Airbus A350 and Boeing 787 Dreamliner for international routes
- Cabin refresh: New seats, better IFE screens on wide-body aircraft
- Service: Staff training has noticeably improved friendliness
- Lounges: Revamped lounges at Delhi and Mumbai
- App & booking: Modernized website and mobile app
- Punctuality: On-time performance improved to 80%+
What Needs Work ❌
- Older domestic aircraft: Some narrow-body planes still have old interiors
- Pricing: 10-20% more expensive than IndiGo on domestic routes
- Customer service: Complaint resolution still slow sometimes
- Wi-Fi: Not available on most domestic flights
Air India vs IndiGo
Our Verdict
Rating: 3.5/5 — Air India is clearly improving under Tata. Worth flying for international routes and when you need free baggage + meals. For quick domestic trips, IndiGo's lower price and better punctuality still wins.